Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right


If your order is damaged during delivery, please send us photos of the product and packaging, and we will resend your order free of charge or offer a full refund

If you have received the wrong item, we will resend the correct item free of charge or offer a full refund

Quality is important to us – all of our products are guaranteed!

Please remember it can take some time for your bank or credit card company to process and post the refund

Returns & Exchanges

As every single item on K9 Hero Store ™  is printed to order, we can’t exchange your product or accept returns. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

Unfortunately, we cannot offer refunds on sale items or gift cards

You can always contact us for any further questions at